When you get a refund
- Full refund if MeetAssist didn’t work for you, if something was our fault, or if you haven’t used what you bought.
- Otherwise, ask within 7 days of buying, as long as no interviews were processed.
How to ask
Write to us from the email you paid with. There’s no form. Refunds go back to the original payment method through Stripe and usually arrive in 5–10 business days.
Good to know
Ask for a refund before deleting your account: deleting it removes unused minutes and passes.
Charged twice?
Often one attempt failed and one went through. Check Your Purchase History on the Pricing page; if you see two payments, write to us and we’ll refund one.